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Warranty Policy

First Mile warrants its products free from manufacturing defects against defects in materials and workmanship for the applicable period, as described in table as below,  starting from the date of delivery.
 
1. The warranty applies only to the hardware warranty of the product itself, not to the warranty of the installation service of the product;
2. The warranty commences from the date of the delivery date for the machine (hereinafter referred to as "delivery day");
3. Within three months from the delivery day, you can choose to replace the goods or repair service because the products cannot be used normally due to quality problems;
4. Within the warranty period of the product, you can choose maintenance service because the product cannot be used normally due to quality problems.

Product Warranty Chargeable Maintenance
Industrial Ethernet switch 5 years All life long after warranty time
Media Converter / Transponder 3 years
G.hn HENDEND 3 years
G.hn CPE / MODEM 1 years


Exclusion clause:
 
  1. The damage caused by storage or installation in wrong way, misusing, abusing, change the usage.
  2. Products haven’t been used according to the user’s guide attached with the products.
  3. Unauthorized access to or amending.
  4. Using non-product specific components, accessories or peripherals.
  5. Damage by outside force bump, inbreaking of foreign object or other product/equipment.
  6. Any damage during the course of transit.
  7. Series number is blurred or blotted out.
  8. By default, Purchaser receives above mentioned ‘standard warranty. On request, an ‘extended warranty’ or ‘customized project warranty’ can be agreed upon after evaluation of the specific application conditions.